More efficiency
Data is born in SyteLine and returns to SyteLine: automatic queued import removes double entry and the manual reconciliation across emails, spreadsheets and attachments.
Supplier Collaboration for Infor SyteLine
The supplier portal that speaks to your ERP
Purchase orders, shipment confirmations, requests for quotation, goods receipts, chat and documents: everything in a single web portal, automatically synchronized with Infor SyteLine through ION and Data Lake.
- Plug-and-play SaaS, already integrated with Infor SyteLine
- Multi-tenant with a dedicated database per company
- Bilingual interface, Italian / English per user
- No double entry: data is born in the ERP and returns to the ERP
Natively integrates with
- Infor SyteLine
- Infor ION API
- Infor IDM
- Infor Data Lake
- ION Workflow
Why the Vendor Portal
Supplier collaboration that is simpler, faster and controlled
The portal extends your Infor SyteLine processes outward: fewer manual tasks, cleaner data and a supplier relationship governed end to end.
More control
Supplier changes go through the buyer validation workflow before they become operational, and every ERP change is tracked field by field: nothing changes without someone knowing.
More transparency
Real-time notifications, change history, attachments and chat attached to the record: the Smart Panel keeps the whole context within reach, without switching screens.
More supplier autonomy
A single self-service workspace for master data, RFQs, purchase orders, shipments and documents. Suppliers work on their own, with the status of every process always visible.
Fast adoption
Plug-and-play SaaS: the provisioning wizard sets up ION connection points, data flows, IDM document types and approval workflows. The tenant is live in a day, not in weeks.
More measurability
Per-supplier KPI dashboards — on-time delivery, OTIF, backlog and lead-time drift — to measure your service level and act where it matters.
The whole supplier cycle, on a single platform
Every area of the portal is fed in real time by ERP data and returns the supplier’s actions to the ERP, fully tracked.
Purchase Orders
POs, lines, blanket orders and vouchers always up to date. Suppliers confirm shipments and accept ERP changes right from the order detail.
Contextual chat
Conversations tied to a specific order or supplier, with attachments archived in Infor IDM and a web widget you can embed on external sites.
IDM documents
Mandatory documents verified at login, inbound content synchronization and XQuery links you can configure without writing code.
ERP change validation
Every change coming from the ERP is tracked field by field: the supplier reviews, accepts or rejects, and the outcome flows back into the ION workflow.
Goods receipt
GRNs, receipt lines and PO receiving lines available to the supplier, with notes and documents linked to every record.
Requests for quotation
RFQs generated in SyteLine land on the portal: the supplier fills in the response online, line by line, with prices and terms flowing back into the ERP.
Global search
One single box to find orders, suppliers, RFQs, GRNs and notes. Results grouped by type, with templates you can customize per company.
Collaboration KPIs
A per-supplier dashboard with on-time delivery, OTIF, backlog and lead time drift: the service level measured on the same data as the ERP.
Magic Link
A secure link by email opens the order page directly, no password required: the supplier validates, accepts or rejects changes in one click.
Order collaboration
From the order detail to the ERP, in one click
Suppliers work on a complete order page: they confirm shipments with attached documents, open a dedicated chat, accept the changes coming from the ERP. Every action is a tracked workflow flowing back to SyteLine through ION — no emails, no phone calls.
- Shipment confirmation with attachments
- Accept or reject ERP changes, with a reason
- ERP notes linked to the record and visible inline
- Navigate across lines, vouchers and related receipts
Smart Panel: chat, notifications and documents always at hand
On every page of the portal, a slide-in side panel supports the user’s work without ever leaving the context of the record.
Notifications
ERP validation outcomes, workflow alerts and updates arrive in real time in the Notifications widget, with a direct link to the affected record.
Chat
The Chat widget opens the conversation of the record you are working on: no screen switching, the history stays attached to the order.
Documents
The record’s IDM attachments and documents with preview, drag & drop upload and instant download, right from the side panel.
Built-in WebChat
Conversations stay attached to the data
Every chat starts from an order, an RFQ or a supplier and stays linked to that object forever. Attachments — PDFs, images, confirmations — are automatically archived in Infor IDM: no more files scattered across mailboxes.
- Chat per order, supplier or free topic
- Attachments archived in IDM
- Web widget embeddable on company portals and sites
- Desktop notifications with Tray Notifier
ERP change tracking
No change goes unnoticed
The import engine compares every incoming ERP record field by field. Changes on monitored fields generate an acknowledgement for the supplier, with a full history of who accepted what, and when.
- Tracking configurable field by field, per company
- Fields under ERP validation are locked
- Browsable, auditable change history
- Rejections routed to ION workflows with notifications
Collaboration KPIs
Service level, measured on ERP data
Every supplier gets their own “My Performance” dashboard: a summary grade from A to F and KPIs computed in real time on the very same data coming from SyteLine. A click on any indicator opens the order lines included in the calculation, so you immediately see where to act.
- Supplier grade from A to F with a composite score
- OTIF and on-time delivery against the promised date
- Critical backlog and lead time drift
- Responsiveness to ERP changes and price stability
- Thresholds adjustable by the supplier and drill-through to the lines
Magic Link
From the email to the order, no password
When an ERP change affects an order, the supplier receives an email with a secure link that opens the order page in the portal directly: no password to remember, no sign-up. From there they validate their own changes, restore values, accept or reject the ERP variations, with the same guarantees as a regular login.
- Access limited to the single order and to the granted actions only
- Per-company expiry, single-use on final actions
- Generated automatically on ERP changes or sent manually by the buyer
- Supplier isolation and audit trail guaranteed
The control room of your integration
Two dedicated dashboards keep the data flow under control: the status of the import workers and the records that need attention.
- Worker heartbeat and controlled restart from the UI
- Import queues with per-tenant and per-entity detail
- Per-status counters: pending validation, waiting for ERP, failed
- Recovery actions: force restore, cancel validation, hard reset
Global search
Find anything, from a single box
Orders, suppliers, requests for quotation, receipts and notes: the global search queries every entity in the portal and presents results grouped by type. Title and detail formats are customizable per company with simple templates.
- Instant results as you type
- Results grouped by entity type
- Result templates configurable from the UI
Per-company governance
Every company sets its own rules
Which fields to import from the ERP, which ones to monitor, which labels to show and in which language: everything is configured from the UI, with no technical intervention. Configurations can be exported and imported across environments with an encrypted file.
- Import rules field by field, per entity
- Field and action labels customizable per company
- Translations and localization managed from a panel
- Configuration export / import between Test and Production
Native integration with the Infor ecosystem
The portal is not a copy of your data: it is an extension of the ERP, fed by the official Infor channels. On SyteLine? See the supplier portal for Infor SyteLine.
Infor SyteLine is the ERP by Infor. Vendor Portal extends it to your
suppliers through the official Infor OS channels.
Data Lake
Delta import record by record: inserts, updates and deletions detected automatically, with an asynchronous queue and a dedicated worker.
ION API & Workflow
OAuth2 authentication, IMS messaging and approval workflows created and activated directly from the provisioning wizard.
Infor IDM
XQuery search, document upload and download, mandatory document requirements verified at every supplier login.
SyteLine
Direct lookups and updates on SyteLine IDOs where real-time data is needed, with configurable cache and thresholds.
Engineered for the real world
Behind the interface there is engineering built for fast rollouts and production-grade volumes.
Guided activation on Infor OS
The provisioning wizard creates ION connection points, data flows, replication categories and triggers, IDM document types and the approval workflows for you: the tenant is live in a day, not in weeks.
Proven on real volumes
Asynchronous queued import with a dedicated worker, configurable thresholds and retries: batches of thousands of records in a single call, handled without losing a single row.
Try it risk-free
Dry-run mode simulates the import to verify rules and mappings without writing anything to the database: ideal during rollout.
The full story of every record
An audit timeline for every piece of data: imports, changes, validations and user actions in a single browsable history.
Your users’ time and language
Dates and times shown in each company’s time zone, interface in the user’s language, customizable field and action labels.
Cloud-ready
Stateless and multi-instance, automatic connection retries, optional OpenTelemetry: it runs on-premise or in the cloud with no changes.
Security and isolation by design
A multi-tenant architecture built for enterprise and cloud environments.
One database per company
Each tenant has its own dedicated database: data isolation is physical, automatic and cannot be disabled.
Suppliers see only their own data
Automatic filtering by vendor code on orders, RFQs and receipts. Vendor users access exclusively their own records.
Controlled access
JWT authentication for the APIs and cookies for the portal, administrator and vendor roles, automatic lockout of disabled tenants.
Full audit
Every relevant operation is recorded: imports, changes, acknowledgements, administrative actions and recovery.
20+synchronized ERP entities
24/7automatic queued import
100%data isolation per company
1dedicated database per company
Frequently asked questions
Answers to the most common questions
Everything you need to understand how the portal extends Infor SyteLine out to your suppliers.
Is the portal already integrated with Infor SyteLine?
Yes. It is a plug-and-play SaaS service that connects to Infor SyteLine through the official Infor OS channels: delta import from the Data Lake, messaging and workflows on ION API, documents on IDM. No custom development to get started.
Can suppliers edit their own data?
Yes, on the fields authorized by the company. They can update their master data and attach the required documents; each supplier sees and touches their own data only.
Are changes applied immediately?
Where the company requires it, no: the change enters a validation workflow and becomes operational in the portal and the ERP only after the buyer’s approval, with the outcome notified to the supplier.
Does the supplier need a password to respond to changes?
No. With the magic link they receive a secure link by email that opens the order page directly, no credentials required: from there they validate, accept or reject the changes. The link is scoped to that single order, expires automatically and becomes single-use on final actions.
Does the portal support the RFQ process?
Yes. Requests for quotation generated in SyteLine are published on the portal, and the supplier fills in the response online, line by line, keeping the data aligned with the ERP.
Can suppliers see orders and attachments?
Yes: purchase orders, lines, blanket orders, vouchers and related receipts, with the IDM attachments and the changes coming from the ERP highlighted — all reachable from the record’s Smart Panel too.
Can shipments be managed?
Yes. The supplier prepares the GRN in guided mode, manages the lines and attaches the delivery note before goods are received, which flows back into SyteLine as a receiving.
Is each supplier’s data kept isolated?
Yes, on two levels: each company has a dedicated database and, within it, every vendor user is automatically filtered on their own vendor code. The isolation is physical and cannot be disabled.
What language do users work in?
Each user sees the portal in their own language, Italian or English, with dates and times in the company’s time zone. Field and action labels are customizable per tenant.
Are KPIs and user support included?
Yes. A per-supplier KPI dashboard — on-time delivery, OTIF, backlog and lead time — measures the service level, and a built-in user manual supports day-to-day operations.
Want to see it running on your data?
We can set up a guided demo on your SyteLine environment, with your orders and your suppliers.
Request a demo